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Frequently Asked Questions

I want to fund my Digital Currency account.
I sent wire transfer today, when should I expect in my Digital Currency account to be funded?
What are your operation hours?
How long it takes before to see my account funded?
My order has taken more than 48 hours to process. What's happening?
What payment options does Money Central Market accept?
Can I fund my Digital Currency account with my credit or debit card?
What exactly is a bank wire?
What is a Money Order?
How can i fund my Digital Currency account using Money Order
Do you have any order maximums or minimums?
I submitted my order on-line but have not received any Order Confirmation e-mail. What should I do?
I have placed an order but never received confirmation e-mail. What should I do?
Do you offer an option for me to transfer funds from Digital Currency account to my debit or credit card?

I want to fund my Digital Currency account.
To fund your Digital Currency account, click on "Buy Digital Currency" button from the menu bar, then choose payment method and fill out our form with required information. We will send you detailed funding instructions once you submit your order.

I sent wire transfer today, should I expect in my Digital Currency account to be funded?
All BUY orders are completed  the day your funds show in our bank account.
Sometimes rarely there maybe a delay - you will be emailed when your funds have arrived and given a timeframe to when to expect funding. 99.999% of all BUY are completed the day your funds arrive.
Larger BUY orders (over US$20,000 to US$100,000) may take two days to complete. Part funding will start the day your funds arrive and will be completed as soon as possible. (top)

What are your operation hours?
Money Central Market customer service operates from Monday to Friday, from 8AM GMT to 11PM GMT. Email queries will not be answered outside these hours, however orders are verified, funded and processed even outside those hours. (top)

How long it takes before to see my account funded?
You normally see your account funded in just a few hours after the reception of your cleared payment. However for an online payment if you are not a verified customer you can add 24hrs for the verification. This verification is requested by our banks and it is done only once. (top)

My order has taken more than 48 hours to process. What's happening?
This is unusual, but don't worry, just contact us at support@moneycentralmarket.com and we'll let you know what's up. (top)

What payment options does Money Central Market accept?
Money Central Market offers a range of payment options which make it easy for you to buy Digital Currency from your country. These options include USA and International bank wire, Western Union and MoneyGram Money Order and VISA and Mastercard credit cards. (top)

Can I fund my Digital Currency account with my credit or debit card?
No. We do not accept payments from Visa or Master Card debit or credit cards. However we are working on this issue to offer our customers this payment method  (top)

What exactly is a bank wire?
We do NOT need YOUR bank details, rather you will need ours. In most cases you will have to show up at your bank in person, provide our banking details as they were emailed to you, and request that the bank wires us funds. Some banks may allow you to complete the process by phone, and fewer ones may even have his option enabled with their Online Banking. (top)

What is a Money Order?
Money order is a an international payment system used to send or receive money almost instantly. Western Union and MoneyGram are the leading companies. You can find WU or MG stores everywhere in the world. (top)

How can i fund my Digital Currency account using Money Order?
It's easy and fast. Just go to your Western Union or MoneyGram local store and place your order. Click here for sending information, then go to Money order link  fill out this form with the information we need to collect your money order. Once your money is collected your Digital Currency account will be funded in a few hours. (top)

Do you have any order maximums or minimums?
The Minimum order is $100 USD, There is no maximum buy order amount (buy orders are made by bank transfer / bank wire). Credit card orders are subject to a US$5,000 maximum limit. Please contact us email first if you wish to buy with your credit card over this limit. (top)

I submitted my order on-line but have not received any Order Confirmation e-mail.
Please try to re-submit your order on-line. If this does not work, make sure e-mails from Money Central Market are not being filtered out as spam by your e-mail software. (top)

I have placed an order but never received confirmation e-mail. What should I do?
Please try to re-submit your order on-line. If this does not work, make sure e-mails from Money Central Market are not being filtered out as spam by your e-mail software. (top)

Do you offer an option for me to transfer funds from Digital Currency account to my debit or credit card?
We do not accept or make payments to or from debit or credit cards. (top)

 

 
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